Helping Legends Find Answers.
MUSCLE X FAQ
We don't know why she left you on "Seen", we don't know why people put pineapple on pizza and we don't know how to keep music playing on Youtube when you lock your phone, but we do know some stuff, not much, but some stuff and we will share it with you.
(actually she probably left you on seen because she chose a guy that's taking Creatine)
ORDERS & SHIPPING
HOW DO I PAY FOR AN ORDER?
Ah yes so after you've added the products you want to your cart and go through the checkout process you'll end up on the payment page.
Now we know Supplements can sometimes be a pricey investment so we offer a range of different ways to pay to its a easy as possible. So the first option you have is a simple debit/credit card payment where you enter you card details and we securely charge the payment to the card. But then we also have multiple payment options that allow you to pay small amounts of a period of up to 8 weeks with no extra interest, here is a list of all our payment options:
- Debit/credit card
How does Afterpay work? (And Laybuy, oxipay and partpay)
AfterPay - Pay 25% of the payment upon placing the order and then an extra 25% will automatically be charged to your card every fortnight until total price for your order is paid. So for example, for a $100 order you'd pay $25 upon placing the order and then another $25 every fortnight until the full $100 has been paid. Totaling in 8 weeks of fortnightly payments. More information can be found on the Afterpay website.
- Laybuy - Pay 1/6th of the payment upon placing the order and then an extra 1/6th of the payment will automatically be charged to your card every week until total price for your order is paid. So for example, for a $100 order you'd pay $16.66 upon placing the order and then another $16.66 every week until the full $100 has been paid. Totaling in 6 weeks of weekly payments. More information can be found on the Laybuy website.
OxiPay - Pay 25% of the payment upon placing the order and then an extra 25% will automatically be charged to your card every fortnight until total price for your order is paid. So for example, for a $100 order you'd pay $25 upon placing the order and then another $25 every fortnight until the full $100 has been paid. Totaling in 8 weeks of fortnightly payments. More information can be found on the OxiPay website.
- PartPay - Pay 25% of the payment upon placing the order and then an extra 25% will automatically be charged to your card every fortnight until total price for your order is paid. So for example, for a $100 order you'd pay $25 upon placing the order and then another $25 every fortnight until the full $100 has been paid. Totaling in 8 weeks of fortnightly payments. More information can be found on the PartPay website.
Are debit/credit card payments safe and secure?
Yes! Of course. We make sure to provide you with a safe online shopping experience. Muscle X use a third party payment processing software which ensures that all of your credit card and other payment information remains encrypted and completely secure. This is so secure that it even means no one at Muscle X can access payment information at any time. We ensure to use only the safest technology to keep our customers personal information safe.
How long does shipping take?
At Muscle X we pride ourselves on free and quick parcel delivery. We work closely with our courier company to ensure a swift service with both packing your order and shipping it. For more info on shipping and to get a detailed breakdown on different shipping options, checkout our shipping page.
How Much does Shipping cost?
Shipping is 100% FREE! Yep that's right shipping is free for all New Zealand orders however there are some premium options that may incur an extra charge. For more info on all of the different shipping options checkout out shipping information page.
have not received a confirmation email?
If you haven't received a order confirmation please check your junk and spam email folders and make sure you add Muscle X as a safe sender. If you still can't find any email confirmation, please contact us.
How do i know what products are right for me?
If you're unsure what products you should be taking than firstly you need to know what it is you're looking to achieve in regards to your health and fitness goals. Once you know what you're looking to achieve you can then start looking for products that are suited to you. To help with this, you'll notice in our menu there's a "Shop by Goal" tab, if you click on that you'll notice a few options come up such as Weight loss, Gain lean muscle and more. Simply click on what it is that you're looking to do and you'll be displayed with the relevant products. So for example if you click on weight loss you'll be displayed with all the products that can help or support weight loss starting with the best sellers and most popular products at the top of the page.
However if you need a little bit more information or would like to talk to an expert about the right products for you than we encourage you to reach out to us with what your looking to do. There are multiple ways to contact us all of which can be found on our Contact Us page.
Are supplements safe?
Yes! We work very closely with our suppliers to ensure that all our products meet the strict New Zealand regulations. Always make sure to read and follow the directions on the product to ensure your using the products in the safest way possible and read any warning labels that the product may have before use.
LOYALTY & REFERRALS
does muscle x have a loyalty program?
Yes! Muscle X has an industry leading loyalty program to reward our most loyal customers. We created this program to give back to you, yes you'll be rewarded for purchasing but you'll also be rewarded for interacting with our brand, for doing the stuff you already do. simple. awesome. For more info and how to sign up check out our loyalty page.
What are xbucks?
Xbucks are Muscle X's own loyalty currency that can be earned in a variety of different ways and spent on a range of super cool rewards. That also help you gain higher loyalty tiers which allows you access to even more awesome perks and benefits.
how can i earn xbucks?
There are lots of ways you can earn Xbucks! You'll not only earn Xbucks from purchasing but also from things like sharing on Facebook or following us on Instagram, we'll even give you some Xbucks on your birthday as a birthday present from Muscle X!! For all of the ways you can earn Xbucks, check out the "Earn Xbucks" tab of our loyalty page.
How can i see my Xbucks balance
To see your Xbucks balance and to earn and spend them you'll first need to be logged in. Once you're logged in your Xbucks balance will be displayed in your loyalty panel which can be found in the bottom left hand corner of the screen at anytime.
WEBSITE & ACCOUNT
how do i reset my password?
If you've forgotten your password don't worry. Your password can be reset at anytime by going to the login/account page and clicking on the "Forgot Password?" link. Once you click that, you'll simply need to enter your email and you'll be emailed a link to reset your password.
How do I use a coupon code?
Once you get to the checkout there will be a field where you can apply your discount code. If you're shopping on desktop the field will be located on the right hand side in the "order summary" section and if you're a shopping on a mobile device or tablet the discount code field will be located at the final stage of check out on the payment page.