Frequently Asked Questions

We hope you find the answer your looking for in FAQ’s below, otherwise feel free to contact us via our Contact Us page, our team are always happy to help.

I am looking for questions on:

Supplements

All of our products have directions which explain when and how to take that particular product. This information can also be found on the product pages.

To find the supplements that are perfect for you and suited to your health & fitness goals you can see our beginner’s guide to supplements HERE. Otherwise, you can give us a call and we would be happy to help you.

Protein Powder itself is simply a quick and convenient way to get much-needed protein. Protein is a macronutrient made up of Amino Acids and it is essential for muscle growth and repair.

 

So how does it help me?

Simply put Protein powder can quickly and easily help you get the optimal amount of protein you need to maximize fat loss and muscle gain.

In 2015 the “National Center for Biotechnology Information” conducted a study on high protein diets in men & women on a resistance training programs and suggested the minimal daily needs of dietary protein in training individuals should be approximately 2g of protein per kilo of body weight each day to maximize fat loss, muscle gain, and recovery. The vast majority of the population would find this very hard to do, but with the help of protein supplements such as protein shakes/protein powder it becomes a lot easier as your average protein shake has roughly 25 grams of protein per shake.

 

Orders & Shipping

Upon Purchase of a training program, you will be able to download it from the “Completed Order” Page, If you missed this opportunity you can also download it by going to your Muscle X account dashboard and then go to the “Downloads” tab. If you don’t have access to your Muscle X account feel free to contact us and our Customer Service team will be happy to help you.

  1. navigate to your desired product and click add to cart.
  2. click view cart, or hover your mouse over the checkout trolley in the top right-hand corner of your screen.
  3. click “checkout” and follow the prompts through the payment process until your order is complete.
  4. once your order is complete you will receive your receipt via email and should receive your products with 12-48 hours of placing your order. (note: we do not deliver on weekends or on public holidays).

No the amount you pay at checkout is the total amount you will pay.

Shipping is 100% free New Zealand wide.

If you already have a Muscle X account You can edit your shipping address in the Address section on your My Account dashboard. If you don’t already have an account you can create one HERE.

Muscle X prides itself on its quick delivery. You can expect your order within 12-48 hours of when you placed the order. (this may be affected by weekends and public holidays).

Note: Your order will be shipped on the same day if you order before 3pm.

My Account/ website questions

If you already have a Muscle X account You can edit your shipping address in the Address section on your My Account dashboard. If you don’t already have an account you can create one HERE.

You can create an account on the My Account page.